FAQ’s
Frequently Asked Questions
It is very simple to amend your reservation. Contact our office on 01642 205202 at the earliest convenience and we will be happy to help.
Our minimum length of stay is generally 3 nights, however if you require a shorter stay we are happy to help.
Simply book via the website or alternatively if you have any special requests or cannot find what you are looking for, then please contact us on: +44 191 348 1920
Payment in full is taken at time of reservation
Refunds are available up to 48 hours before your arrival. Anything less than 48 hours is non-refundable.
A serviced house is a house that provides all of the amenities you need to live comfortably throughout your stay.
There is a 24 hour emergency line that you can contact: +44 191 348 1920
With a serviced house you rent the whole space opposed to just a room. You also have all of the self catering options, free wifi and linen/towels to make your stay feel more at home.
You will be provided with all of the basic essentials including pots, pans, cutlery, drinkware.
Every Workstays apartment comes fully furnished complete with all of your homely essentials.
Yes we offer free wifi in all of our properties
Tea, Coffee, Milk, Biscuits, local information
Self check in. Once the check in portal is complete. This will be sent to you two days before your stay.
Subject to availability, your check in times can be adjusted by the check in portal
Contact the team on +44 191 348 1920
Each property has its own individual policy
Place the key back into the security box and change the code so the correct code is no longer visible
Smoke alarms, carbon monoxide alarms, lockable doors and windows.
We have specific accessible properties which come with ramps, handrails and accessible bathrooms
Each specific property has individual guest allowances. You will need to check your booking which will indicate how many guests are permitted to stay comfortably within the property
We operate on a no smoking policy across all properties
For long term bookings we can offer viewings
Online via card payment, or through BACS upon receipt of the invoice
We require payment in full at time of booking
Immediately
Fortnightly cleans, all living amenities, tea and coffee on arrival https://sarah.test-links.com/resources/